Rate quoting is manual
Pricing depends on lane, weight, timing and surcharges — rules that are complex but entirely explicit, and therefore well suited to being encoded once.
Transportation & Logistics
Quote, dispatch and update without the phone calls.
Margins are thin enough that administrative overhead decides profitability. Quoting, dispatch and status updates are all high-volume and highly repetitive — which makes them both the biggest cost and the clearest opportunity.
The customer lifecycle
Every stage, including the ones that fail.
This is the path a customer actually takes in your sector. We’ve marked the stages where the business most often loses them — and it is rarely the marketing.
- Rate enquiryDemand
- QuoteOperationsUsually breaks here
- BookingSystems
- Dispatch & assignmentOperationsUsually breaks here
- In transitSystems
- Status updatesOperationsUsually breaks here
- Proof of deliverySystems
- InvoicingOperationsUsually breaks here
- Repeat bookingOperations
4 of 9 stages are where this sector most often loses the customer.
Where it breaks
What that costs, specifically.
"Where is my shipment" by phone
Status enquiries consume a large share of office time. The information already exists; it simply has no route to the customer.
Proof of delivery on paper
Paperwork returning days later delays invoicing directly, and disputes are hard to settle without it.
Dispatch depends on one person
Assignment logic lives in an experienced dispatcher’s head. It works, and it does not scale or take holidays.
What we measure
The numbers this work answers to.
Agreed before we start, reported throughout. No vanity metrics.
- Quote turnaround time
- Status enquiries per hundred shipments
- Days from delivery to invoice
- Jobs dispatched per dispatcher hour
What we typically build
For transportation & logistics.
Let’s talk about your transportation & logistics business.
30 minutes, no pitch. If we’re not the right fit, we’ll tell you that too.