Fact-finding by paper and email
Clients are asked for the same information repeatedly across disconnected forms. Drop-off during onboarding is common and rarely measured.
Financial Services
Onboard faster, without loosening compliance.
Client acquisition is constrained by an onboarding process that is slow for good reasons — identity, suitability and record-keeping obligations are real. The opportunity is removing the manual work around those requirements, not the requirements.
The customer lifecycle
Every stage, including the ones that fail.
This is the path a customer actually takes in your sector. We’ve marked the stages where the business most often loses them — and it is rarely the marketing.
- Enquiry or referralDemand
- Initial consultationOperations
- Fact findOperationsUsually breaks here
- Identity & compliance checksOperationsUsually breaks here
- Suitability assessmentOperations
- RecommendationSystems
- OnboardingOperationsUsually breaks here
- Ongoing serviceSystems
- Annual reviewOperationsUsually breaks here
4 of 9 stages are where this sector most often loses the customer.
Where it breaks
What that costs, specifically.
Compliance evidence assembled by hand
The obligation is not the problem; collecting and filing the evidence manually is. It is high-volume, low-judgement work — the profile that automates best.
Reviews slip because nothing schedules them
Annual reviews are both a service obligation and the main source of additional business. Left to memory, they happen late or not at all.
Client data spread across systems
Portfolio, CRM and document storage disagree. Answering a simple client question means checking three places.
What we measure
The numbers this work answers to.
Agreed before we start, reported throughout. No vanity metrics.
- Time from enquiry to onboarded
- Onboarding completion rate
- Reviews completed on schedule
- Assets or policies per adviser hour
What we typically build
For financial services.
Let’s talk about your financial services business.
30 minutes, no pitch. If we’re not the right fit, we’ll tell you that too.